General Errors
External Errors
E-8200002E - The credit card information is not valid
E-82000102 - Server returned "Unknown Error"
E-8200012F - Invalid voucher code
E-8F000001 - Purchased Failed
E-82F001F8 or E-800085D1 or E-82E101F6 - Connection to server failed
E-82000163 - The home address registered on your PSN account does not match the address for your credit card.
E-82000171 - Credit card on file is invalid
E-82000138 - Failed to add funds to wallet using a voucher or PSN card
E-82F001F7 - PSN is undergoing maintenance
E-82000113 - Voucher error
E-82000134 - Product voucher region does not match the account's region
E-FFFFFFFF - System Internal Error
E-80411302 - Internal Error
E-82000156 - Rate limit exceeded
E-82E0001C or E-82E01050 - Access Denied
E-80F00800 - Downloaded data may be corrupted
Network Server Errors
NP-32091-5 - Trophy data is corrupted.
NP-35000-8 - PSN is going under maintenance
NP-31952-0 - Could not connect to the network
NP-34846-5 or NP-32157-8 - Trophy Error
Network Library Errors
NW-31484-0 - DNS Server not specified
NW-31367-0 - Could not open wireless device
NW-31453-6 - Delayed Sever response
NW-31172-4 - Connection to server failed
NW-31201-7 or NW-31194-8 - Could not connect to the network
NW-31456-9 or NW-31448-0 - Connection Error
NW-31485-1 - Timed Out
NW-31162-3 - Undefined Error
NW-31200-6 - Failed to update the system software due to connection error
Software Update Errors
SU-30696-4 or SU-30645-8 - Failed to update the system software. The update file may be corrupted.
SU-34328-0 - An internal error occured
SU-30733-6 - The latest software version is already installed
SU-30683-0 - Update via USB storage failed
SU-34322-4 - Failed to update the system software. Update has timed out
SU-30634-6 or SU-30631-3 - USB error occured while updating the system software.
Web View Errors
Hope this came in handy, took a few hours to make.
- Sage of Six Paths
Spoiler:
Spoiler:
CE-32889-0 or CE-32928-4 - Download has canceled because the downloading of this content has previously been started and experienced an error.
CE-32883-4 - Internal error
CE-33179-3 - Application is not found.
CE-33991-5 - Connection error.
CE-34788-0 - This update file cannot be used. Connect a USB storage device that contains an update file for re-installation for version 1.50 or later.
CE-34878-0 or CE-36329-3 - An error has occured with an application or system software.
CE-33743-0 or CE-33945-4 - Connection to server failed
CE-30392-7 or CE-30608-7 - Hardware Error
CE-33992-6 - Internet connection test error
CE-30005-8 - Access to HDD or Blu-Ray failed
CE-32947-5 - Could not download the file
CE-32807-0 - License Error
CE-34861-2 - Connection to server failed
CE-33983-6 or CE-33984-7 or CE-33985-8 or CE-33986-9 or CE-33987-0 or CE-33988-1 or CE-33989-2 or CE-33990-4 - Internet Connection test error
CE-34224-5 - System internal error
CE-35463-1 - The disc cannot be played
CE-30784-2 - PS4 failed to detect USB device
CE-30012-6 - Internal Error
CE-35230-3 - Network Error. Response speed from DNS server is likely delayed.
Spoiler:
Step 1: Go to [Notifications] > [Downloads] and check the content is on the list. Delete the content from [Options], and retry downloading the content from the Library.
Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try ｢4.Rebuild Database]. You can find more information on Safe Mode here. After the Rebuild Database is finished, bring back the data and retry your download from the Library.
Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try ｢4.Rebuild Database]. You can find more information on Safe Mode here. After the Rebuild Database is finished, bring back the data and retry your download from the Library.
Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
CE-32883-4 - Internal error
Spoiler:
Turn off the PS4 and restart the system.
CE-33179-3 - Application is not found.
Spoiler:
Retry after the installation is completed.
Installation of Add-Ons fails until the installation of application installation is complete.
Installation of Add-Ons fails until the installation of application installation is complete.
CE-33991-5 - Connection error.
Spoiler:
Retry Internet Connection test.
CE-34788-0 - This update file cannot be used. Connect a USB storage device that contains an update file for re-installation for version 1.50 or later.
Spoiler:
Delete the Update file from the USB storage device, and replace it with the update for re-installation.
CE-34878-0 or CE-36329-3 - An error has occured with an application or system software.
Spoiler:
Step 1: Close the application, install the latest system software and game update, and restart the system.
Step 2: If a PS Camera is connected to the system, remove it and reboot the system, then go to [Settings] > [User] > [Login Settings] and turn "Enable Face Recognition" OFF.
Step 3: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
Step 2: If a PS Camera is connected to the system, remove it and reboot the system, then go to [Settings] > [User] > [Login Settings] and turn "Enable Face Recognition" OFF.
Step 3: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
CE-33743-0 or CE-33945-4 - Connection to server failed
Spoiler:
The PS4 was unable to connect to the server. Please try again later. Check status of PSN - Status
CE-30392-7 or CE-30608-7 - Hardware Error
Spoiler:
Your system likely needs to be serviced.
CE-33992-6 - Internet connection test error
Spoiler:
Make sure you are signed in to PSN before you start the connection test. It's also possible that the PSN may be be undergoing maintenance.
CE-30005-8 - Access to HDD or Blu-Ray failed
Spoiler:
Step 1: Eject the disc from the PS4 system, and check that the disc is not dirty or damaged. Then retry.
Step 2: Back up the data using a USB device or PS+ online storage. Then, delete the application by pressing the Options button and choosing "Delete" from the content area. Reload the data from the USB or online storage.
Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
Step 2: Back up the data using a USB device or PS+ online storage. Then, delete the application by pressing the Options button and choosing "Delete" from the content area. Reload the data from the USB or online storage.
Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
CE-32947-5 - Could not download the file
Spoiler:
Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
Step 2: Delete the content (if it is shown in content area), and try re-downloading the content from Library.
Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
Step 2: Delete the content (if it is shown in content area), and try re-downloading the content from Library.
Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.
CE-32807-0 - License Error
Spoiler:
Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate.
Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option.
Step 3: If the error occurs again, please try again later.
Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option.
Step 3: If the error occurs again, please try again later.
CE-34861-2 - Connection to server failed
Spoiler:
Step 1: If you have been able to connect to the Internet previously, PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website.
Step 2: If you have this error every time you try to connect to the Internet, check the SSL in your Internet environment and verify that SSL is available.
Step 2: If you have this error every time you try to connect to the Internet, check the SSL in your Internet environment and verify that SSL is available.
CE-33983-6 or CE-33984-7 or CE-33985-8 or CE-33986-9 or CE-33987-0 or CE-33988-1 or CE-33989-2 or CE-33990-4 - Internet Connection test error
Spoiler:
Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance.
CE-34224-5 - System internal error
Spoiler:
Step 1: Back up your saved data using a USB device or PS+ online storage. Go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 2: Restore your saved data.
Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
Step 2: Restore your saved data.
Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
CE-35463-1 - The disc cannot be played
Spoiler:
Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is support by the PS4.
Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
CE-30784-2 - PS4 failed to detect USB device
Spoiler:
Step 1: Verify that the USB device supports USB 2.0 or 3.0.
Step 2: Ensure the device is properly inserted in the PS4, and then wait one minute before trying to access the device again.
Step 3: Make sure there are not multiple partitions on the device.
Step 4: Initialize the device on a PC if possible.
Step 2: Ensure the device is properly inserted in the PS4, and then wait one minute before trying to access the device again.
Step 3: Make sure there are not multiple partitions on the device.
Step 4: Initialize the device on a PC if possible.
CE-30012-6 - Internal Error
Spoiler:
Step 1: Update the PS4 system with the latest system software.
Step 2: Clean disc to ensure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
Step 3: Restart the PS4 system.
Step 2: Clean disc to ensure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.
Step 3: Restart the PS4 system.
CE-35230-3 - Network Error. Response speed from DNS server is likely delayed.
Spoiler:
Step 1: Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings.
External Errors
Spoiler:
E-8200002E - The credit card information is not valid
Spoiler:
Remove credit card from account, and then re-enter the credit card information.
E-82000102 - Server returned "Unknown Error"
Spoiler:
Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
E-8200012F - Invalid voucher code
Spoiler:
Double check and re-enter the code exactly as written.
E-8F000001 - Purchased Failed
Spoiler:
Purchase the game directly from the PS Store, not from inside the game demo.
E-82F001F8 or E-800085D1 or E-82E101F6 - Connection to server failed
Spoiler:
The PS4 was unable to connect to the server. Please try again later.
E-82000163 - The home address registered on your PSN account does not match the address for your credit card.
Spoiler:
It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via www.SonyEntertainmentNetwork.com.
E-82000171 - Credit card on file is invalid
Spoiler:
Verify that your credit card number and expiration date are valid and up to date.
E-82000138 - Failed to add funds to wallet using a voucher or PSN card
Spoiler:
Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later.
E-82F001F7 - PSN is undergoing maintenance
Spoiler:
PSN is undergoing maintenance. Please try again later.
E-82000113 - Voucher error
Spoiler:
The server was unable to verify the voucher. Please try again later.
E-82000134 - Product voucher region does not match the account's region
Spoiler:
This product or content is not available in your account's country/region.
E-FFFFFFFF - System Internal Error
Spoiler:
Update your system software to the latest version.
E-80411302 - Internal Error
Spoiler:
Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry.
Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
E-82000156 - Rate limit exceeded
Spoiler:
For security reasons there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.
E-82E0001C or E-82E01050 - Access Denied
Spoiler:
The user has been banned or suspended.
E-80F00800 - Downloaded data may be corrupted
Spoiler:
Step 1: Delete the content from home screen and re-download the content from the Library.
Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
Network Server Errors
Spoiler:
NP-32091-5 - Trophy data is corrupted.
Spoiler:
Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
NP-35000-8 - PSN is going under maintenance
Spoiler:
PSN is undergoing maintenance. Please try again later.
NP-31952-0 - Could not connect to the network
Spoiler:
Retry the Internet connection test and make sure all of your network settings are correct. It's also possible that the PSN may be be undergoing maintenance.
NP-34846-5 or NP-32157-8 - Trophy Error
Spoiler:
Step 1: Try to manually sync your trophies at [Trophies] > Options > [Sync Trophies with PSN].
Step 2: Close the application and restart the system.
Step 3: If the error occurs again, back up your saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data.
Step 4: If you've tried the previous three steps, the error still occurs, back up your saved data. Then go to [Settings] > [Initialization] and choose [Initialize PS4].
Step 2: Close the application and restart the system.
Step 3: If the error occurs again, back up your saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data.
Step 4: If you've tried the previous three steps, the error still occurs, back up your saved data. Then go to [Settings] > [Initialization] and choose [Initialize PS4].
Network Library Errors
Spoiler:
NW-31484-0 - DNS Server not specified
Spoiler:
Restart the PS4 System
NW-31367-0 - Could not open wireless device
Spoiler:
Restart the PS4 System
NW-31453-6 - Delayed Sever response
Spoiler:
Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
NW-31172-4 - Connection to server failed
Spoiler:
Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.
NW-31201-7 or NW-31194-8 - Could not connect to the network
Spoiler:
Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.
Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.
Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.
NW-31456-9 or NW-31448-0 - Connection Error
Spoiler:
PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website.
NW-31485-1 - Timed Out
Spoiler:
Restart the PS4 System
NW-31162-3 - Undefined Error
Spoiler:
Restart the PS4 System
NW-31200-6 - Failed to update the system software due to connection error
Spoiler:
Step 1: If you have access to a PC, follow these instructions to update your system software using a USB device.
Step 2: If you don't have access to a PC, try Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
Step 3:If you are able to connect, retry updating at [Settings] > [System Software Update].
Step 4: If you're unable to connect, the network may be experiencing issues. Check the status of PSN. Turn off other devices that are connected to your network to reduce stress and try the update again.
Step 2: If you don't have access to a PC, try Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
Step 3:If you are able to connect, retry updating at [Settings] > [System Software Update].
Step 4: If you're unable to connect, the network may be experiencing issues. Check the status of PSN. Turn off other devices that are connected to your network to reduce stress and try the update again.
Software Update Errors
Spoiler:
SU-30696-4 or SU-30645-8 - Failed to update the system software. The update file may be corrupted.
Spoiler:
If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.
If you are updating via USB storage device, delete the update file on USB and redownload the update file from this page. Then retry updating at [Settings] > [System Software Update]
If you are updating via USB storage device, delete the update file on USB and redownload the update file from this page. Then retry updating at [Settings] > [System Software Update]
SU-34328-0 - An internal error occured
Spoiler:
Try again later
SU-30733-6 - The latest software version is already installed
Spoiler:
No action required
SU-30683-0 - Update via USB storage failed
Spoiler:
Step 1: Go to Safe Mode, choose option ｢7. Initialize PS4], and follow the onscreen instructions.
SU-34322-4 - Failed to update the system software. Update has timed out
Spoiler:
Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
Updating Via USB: Retry the update by going to [Settings] > [System Software Update].
Updating Via USB: Retry the update by going to [Settings] > [System Software Update].
SU-30634-6 or SU-30631-3 - USB error occured while updating the system software.
Spoiler:
Step 1: Delete the Update file from the USB storage device
Step 2: Clear your browser cache and redownload the PUP file. Then retry the system update.
Step 3: If the error persists, try another USB device.
Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
Step 2: Clear your browser cache and redownload the PUP file. Then retry the system update.
Step 3: If the error persists, try another USB device.
Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD.
Web View Errors
Spoiler:
WV-33907-2 - Operation timeout. The specified time-out period was reached according to the conditions.
WV-33898-1 - Connection timed out / Can't open web page
Spoiler:
Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.
WV-33898-1 - Connection timed out / Can't open web page
Spoiler:
Check to make sure the URL you typed is correct. If it is correct and you are unable to connect, please try again later.
Hope this came in handy, took a few hours to make.
- Sage of Six Paths